Terms of Use

1. About These Terms

These Terms of Use (the "Terms") govern your access to and use of:

• the Website: www.autoacquireai.com and its pages, subdomains, forms and interactive features, including product pages, blog, events, careers, API documentation, AI agent demonstrations, VIN and license plate lookup tools, demo scheduling, banner enrollment and referral program; and
• the Dealer Portal: dealers.ioffer.io and every other authenticated application, dashboard, billing page, campaign tool, AI agent (including AVA) and API we provide to dealers and their personnel.

The Website and the Dealer Portal are together the "Services." The Services are operated by Auto Acquire Inc. DBA AutoAcquire AI, a Delaware corporation headquartered in Santa Rosa Beach, Florida ("AutoAcquire AI," "we," "us" or "our").

By accessing, browsing or using any part of the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

Please read Section 23 carefully. It contains a binding arbitration agreement and a class action waiver.

2. How These Terms Connect to Your Dealer Agreement

2.1 Dealer Agreement. "Dealer Agreement" means every agreement in effect between AutoAcquire AI and a dealership, dealer group or other business customer ("Dealer"), whenever signed and in whatever form, including any: Master Subscription & Data Agreement ("MSDA") and its Schedules and Addenda; Rooftop Activation Agreement; Order Form; Software as a Service Agreement; Master Data License ("MDL"); Additional Terms, including the Use Within Industry Software Application Additional Terms; Master Services Agreement; and any amendment, addendum or exhibit to any of them.

2.2 Incorporation. These Terms are incorporated into and form part of every Dealer Agreement. They are among the "Terms and Conditions" and "Additional Terms" referenced in any Dealer Agreement.

2.3 Order of precedence. If a Dealer Agreement and these Terms conflict on the same subject, the Dealer Agreement controls as to that subject. Where a Dealer Agreement is silent on a subject these Terms address (including Dealer Portal use, consumer communications, AVA, AI outputs, limitation of liability or indemnification), these Terms apply. A Dealer Agreement's general integration or "entire agreement" clause does not exclude these Terms.

2.4 Third-party data agreements. Some Dealers authorize third parties, such as dealer management system providers or data gateways, to deliver Dealer Data to us, and we may sign those arrangements as a data delegate, vendor or payor on the Dealer's behalf ("Third-Party Data Agreements"). As between the Dealer and AutoAcquire AI, these Terms and the Dealer Agreement govern our obligations to the Dealer, including under any Third-Party Data Agreement, and Sections 6, 7, 21 and 22 apply to any indemnity or hold-harmless obligation we may owe the Dealer under one.

2.5 Consumers. Consumer-facing offer, marketplace and transaction services are governed by our platform Terms of Service. Reviewing our API documentation does not grant API access; API access requires separate written credentials and terms.

3. Acceptance and Eligibility

3.1 Eligibility. You must be at least 18 and able to form a binding contract. The Services are intended for users in the United States. The Website is not directed to children under 13, and we do not knowingly collect personal information from them.

3.2 Acting for a business. If you use the Services on behalf of a dealership or other entity, you represent that you are authorized to bind it, and "you" means both you and that entity.

3.3 Dealer Portal acceptance. Each Dealer Portal user must accept these Terms on first login and after any material update. Acceptance by any Authorized User, and any use of the Dealer Portal by the Dealer's personnel, is acceptance by the Dealer. The Dealer remains bound whether or not a particular user clicked to accept.

4. Changes to the Services and These Terms

We may add, change, suspend or remove any part of the Services at any time, including features, products, pricing information, promotions and content. We may revise these Terms and will update the "Last Updated" date. For material changes, we will give notice on the Website and, for Dealers, through the Dealer Portal or by email to the Dealer's account contacts at least thirty (30) days before the change takes effect. Continued use after a change takes effect is acceptance. A change does not apply to a claim that arose before the change took effect.

5. Dealer Portal Accounts and Authorized Users

5.1 Authorized Users. Dealer Portal access is limited to the Dealer's employees and contractors whom the Dealer authorizes and we provision ("Authorized Users"). The Dealer is responsible for all acts and omissions of its Authorized Users and for all activity under their credentials, whether or not authorized by the Dealer.

5.2 Credentials and security. Each Authorized User must have unique credentials and may not share them. Authorized Users must use multi-factor authentication where we offer or require it. The Dealer will promptly remove access for anyone who leaves its employ or no longer needs access, and will notify us immediately at [email protected] of any suspected unauthorized access.

5.3 Roles and actions. The Dealer Portal lets Authorized Users activate campaigns, select audiences and buy lists, approve scripts, personas and offer settings, set offer values, upload or connect data, and manage billing. Every action taken in the Dealer Portal by an Authorized User, and every setting active in the Dealer's account, is a "Dealer Instruction" given by the Dealer.

5.4 Accuracy. The Dealer will keep its account information accurate, including rooftop list, billing contacts, legal entity name and notice address.

5.5 Suspension.We may suspend or revoke any user's or Dealer's access at any time if we believe these Terms or a Dealer Agreement has been violated, security may be compromised, or continued use may violate law.

6. Dealer Data and Consumer Communications

6.1 Definitions. "Dealer Data" means all data the Dealer provides, or authorizes any third party to provide, to us, including customer names, contact details, service and sales records, and vehicle ownership information. "Communications Laws" means the Telephone Consumer Protection Act and its regulations, the Telemarketing Sales Rule, the CAN-SPAM Act, and state telemarketing, autodialer, do-not-call and consumer-communications laws, including the Florida Telephone Solicitation Act and Mass. Gen. Laws ch. 159C. "Communications Claim" means any third-party claim, suit, class action, arbitration or regulatory inquiry alleging a violation of Communications Laws or privacy laws arising from a call, voicemail, text message or email sent to a consumer by or on behalf of the Dealer, including through the Services.

6.2 Dealer as seller. The Dealer is the "seller" and the party on whose behalf every consumer communication using Dealer Data or the Services is made. The Dealer alone decides whether to activate any campaign or channel, which consumers are contacted, and what content is approved.

6.3 AutoAcquire AI as service provider. We act solely as a technology service provider that processes Dealer Data on the Dealer's behalf and at its direction under Dealer Instructions. We do not independently select consumers, originate contact lists, or decide to contact any consumer for the Dealer.

6.4 Dealer warranties. For all Dealer Data and every Dealer Instruction, the Dealer represents, warrants and covenants that:

1. Dealer Data was collected and is shared in compliance with law and the Dealer's privacy notices, and the Dealer may authorize its use for consumer vehicle-acquisition communications;
2. Dealer Data is accurate and current to the Dealer's knowledge, and the Dealer will promptly tell us of known wrong, reassigned or disconnected numbers;
3. the Dealer holds consent records sufficient under Communications Laws for each channel and communication type it activates, including prior express written consent for any prerecorded or artificial voice telemarketing call or automated telemarketing text to a wireless number, and will produce them within five (5) business days of our request;
4. the Dealer maintains an internal do-not-call list and will send us every opt-out, revocation and do-not-call request it receives within one (1) business day; and
5. no Dealer Instruction will require us to act in violation of Communications Laws or privacy laws.

6.5 Our safeguards. We may apply do-not-call scrubbing, reassigned-number checks, consent gating, quiet hours, frequency caps and other controls. These controls support the Dealer's compliance; they do not shift the Dealer's obligations to us, and we do not warrant that they will prevent every non-compliant communication.

6.6 Compliance pause. We may pause any campaign, channel or rooftop at any time if we reasonably believe a communication may violate Communications Laws or privacy laws, without liability to the Dealer.

7. AVA and AI Features

7.1 Everyone. When you interact with AVA or any other AI agent on the Services, you acknowledge that:

• you are interacting with an artificial intelligence system, not a human;
• AI responses are generated automatically, may be inaccurate, incomplete or out of date, and are not legal, financial, tax, lending, insurance, appraisal or other professional advice;
• no AI statement creates, modifies or waives any agreement or binds AutoAcquire AI or any Dealer to buy or sell a vehicle at any price; only a duly authorized AutoAcquire AI officer may change an agreement, in writing;
• conversations may be recorded, transcribed, stored and reviewed for quality, product improvement, security and compliance, where permitted by law; and
• you will not submit Social Security numbers, driver's license numbers, financial account or payment card numbers, credentials or health information to any AI agent or form, or use prompt injection, jailbreaking, adversarial prompting or automated querying to manipulate an AI agent or extract its instructions, models or data.

7.2 Dealers using AVA for outreach. When a Dealer activates AVA for consumer outreach:

1. Artificial voice. AVA voice calls and voicemails use an "artificial or prerecorded voice" under the TCPA. The Dealer will not activate outbound AVA voice to any wireless or residential number without the consent the call requires, including prior express written consent for telemarketing. An established business relationship alone does not satisfy this requirement.
2. Disclosure. AVA identifies the dealership it calls for and that it is an AI agent [at the start of each outbound call, in each voicemail, and whenever asked]. The Dealer will not instruct us to remove, delay or disguise these disclosures or present AVA as a human.
3. Personas and content. Each AVA persona speaks solely on the Dealer's behalf. The Dealer approves each persona, script, offer setting and campaign, and is deemed to approve every one active in its account until it disables it.
4. Offers.AVA values and offers are preliminary and subject to inspection, verification and the Dealer's final approval. The Dealer reviews AVA conversations and confirms any offer before acting on it.
5. Recording.Some states, including Massachusetts, Florida and California, require all-party consent to record. The Dealer is responsible for determining the recording rules for its campaigns and keeping AVA's recording disclosure enabled where required.
6. Opt-outs, hours, wrong numbers. AVA accepts opt-outs on any channel and suppresses that number across our channels for the Dealer, runs only within lawful calling hours and frequency limits for the consumer's location, and stops outreach and flags the number when told it has reached the wrong person. The Dealer will honor the same requests in its own and other vendors' systems.
7. Providers. AVA relies on third-party voice, telephony and AI model providers, which we may change. We will identify them to the Dealer on written request.
8. Control. The Dealer may pause AVA for any rooftop or campaign at any time in the Dealer Portal.

8. Valuations, Offers and Vehicle Data

8.1 Estimates are not offers. Any value, range, instant offer preview or estimate shown on the Services, including iOffer™ values and values set by a Dealer in the Dealer Portal, is informational. It is not an appraisal, not a guarantee of value, and not a binding offer to buy or sell any vehicle. A binding offer arises only when a written offer is expressly presented, accepted and confirmed through the applicable dealer purchase process.

8.2 Basis.Actual offers depend on inspection, verification of title, ownership, mileage and lien status, vehicle condition and history, market conditions, and the purchasing Dealer's own policies. Vehicle, market and history data come partly from third parties, and we do not warrant their accuracy, completeness or timeliness.

8.3 Dealer-set values. Offer values, adjustments and buy-list criteria set in the Dealer Portal are Dealer Instructions. The Dealer is solely responsible for the offers it makes and the vehicles it buys.

8.4 Lawful lookups. You represent that you have the right to submit any VIN or license plate you enter and are not doing so to surveil, locate or obtain information about another person. Use of license plate or VIN data in violation of the Driver's Privacy Protection Act or any comparable state law is prohibited.

9. Demo Requests, Enrollment Offers and Promotions

9.1 Demo requests. When you schedule a demo or request contact, you authorize us and our representatives to contact you using the information you provide.

9.2 Free and trial offers. Promotional offers on the Services, including any free banner enrollment or starter offer, are subject to the terms presented at enrollment, eligibility verification and availability. We may modify, limit or end any offer at any time. A free offer converts to a paid subscription only under a separate written Dealer Agreement.

9.3 Referral program. Any referral incentive is subject to the program rules on the referral page and to these conditions: the referral must be new to AutoAcquire AI and not already in our pipeline; the referred dealer must complete the qualifying action in the program rules; incentives are paid only after we verify qualification; incentives have no cash value except as stated; and we may change or end the program at any time. Incentives may be reportable income, and you are responsible for any tax. You are responsible for ensuring that accepting an incentive does not violate your employer's policies or any law, including anti-kickback, procurement or public-official restrictions. Incentives are void where prohibited and unavailable to AutoAcquire AI employees and their immediate families.

10. Communications With You and Consent to Contact

10.1 Electronic communications. By submitting contact information through the Services, you consent to receive communications from us electronically and agree that electronic records and signatures satisfy any legal requirement of a writing. Dealers agree we may send account, billing, compliance and legal notices through the Dealer Portal or to the Dealer's account email contacts.

10.2 Express written consent. Where you separately give express written consent through a checkbox or equivalent disclosure, you agree that AutoAcquire AI and the parties identified in that disclosure may contact you at the number you provide using an automatic telephone dialing system, an artificial or prerecorded voice, or AI-generated voice, and by text message, including for marketing. Consent is not a condition of purchasing any goods or services. Message and data rates may apply; message frequency varies.

10.3 Revocation. You may revoke consent at any time by replying STOP to a text, using the unsubscribe link in an email, telling an AI agent to stop contacting you, or writing to us at the address in Section 26. We will honor revocations promptly. Revocation does not affect communications reasonably necessary to complete a transaction you already started.

10.4 Your number. You represent that you are the subscriber or customary user of, and authorized to consent for, any telephone number you submit, and that it has not been reassigned.

11. Content, Product Descriptions and Forward-Looking Statements

Product pages, blog posts, events, case studies, performance figures, dashboards, analytics and API documentation are informational and current only as of publication. Product descriptions may include planned or in-development capabilities and are not commitments to deliver any feature or result. Performance metrics, market insights and customer outcomes shown on the Services illustrate particular situations and are not guarantees or projections of results you will achieve. Results vary by market, inventory, staffing, process and execution. Nothing on the Services is an offer to sell or a solicitation to buy any security.

12. Your Submissions

The Services let you submit information, including contact details, vehicle information, photos, messages to AI agents, comments, employment applications and, for Dealers, Dealer Data and portal content ("Submissions"). You retain ownership of your Submissions.

You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, reformat, display and use your Submissions to operate, provide, secure, analyze and improve the Services, and to share them with the dealers or parties needed to fulfill your request. Our use of Dealer Data is further governed by the Dealer Agreement, including any data processing addendum, which controls if it conflicts with this Section. Employment applications are handled under our Privacy Policy and employment law.

You represent that you own or control the rights to your Submissions, that they are accurate, and that they do not infringe any third-party right or violate any law. We may remove or decline any Submission and have no obligation to monitor or retain Submissions, except as a Dealer Agreement or law requires.

13. Prohibited Conduct

You agree not to, and not to permit any third party to:

• use the Services for any unlawful purpose, including sending consumer communications that violate Communications Laws;
• scrape, crawl, spider, harvest or use any bot or automated means to access, extract or index the Services, their data or their AI agents, except search engine crawlers that follow our robots.txt file;
• copy, export, compile or reproduce vehicle data, valuations, offer data, pricing, documentation or other content to build, train, fine-tune or improve any competing or derivative product, dataset or machine learning model;
• reverse engineer, decompile or attempt to derive the source code, prompts, system instructions, model weights, structure or algorithms of the Services or their AI agents;
• share credentials, give access to anyone other than an Authorized User, or let any competitor of AutoAcquire AI view the Dealer Portal;
• submit automated, bulk, high-volume or nonsensical VIN, plate, form or AI agent queries, or impose an unreasonable load on our infrastructure;
• circumvent, disable or interfere with any security, authentication, rate-limiting, filtering, consent-gating, suppression or access-control feature;
• probe, scan or test the vulnerability of any system or network, or breach any security or authentication measure;
• introduce any virus, malware or other harmful code;
• impersonate any person or entity, misrepresent your affiliation, or submit another person's contact or vehicle information without authority;
• submit false, fraudulent or misleading vehicle, ownership, contact, consent, referral or account information, or manipulate any promotion or referral program;
• remove, obscure or alter any proprietary notice, watermark or attribution; or
• access the Services for competitive benchmarking or analysis by or for a competitor.

We may investigate suspected violations and take any appropriate action, including blocking access, removing content, pursuing legal remedies and referring matters to law enforcement.

14. Intellectual Property

The Services and their content, including text, graphics, logos, images, video, audio, software, interfaces, layouts, documentation, data compilations, valuation models, scoring methodologies, AI system prompts and outputs, and their selection and arrangement, are owned by AutoAcquire AI or its licensors and protected by U.S. and international intellectual property laws.

"AutoAcquire AI," "AVA," "AVA OS," "iOffer™," "Cariisma," "VRM Dashboard," "Locate • Offer • Buy," AVA persona names, and our logos and product names are trademarks or service marks of Auto Acquire Inc. You may not use them without our prior written permission, except as a Dealer Agreement expressly allows. Other marks belong to their owners.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Website for personal or internal business evaluation. Dealer Portal use is licensed under the Dealer Agreement. All rights not expressly granted are reserved.

15. Copyright Complaints (DMCA)

If you believe content on the Services infringes your copyright, send written notice to our designated agent at the address in Section 26, including: your physical or electronic signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; and a statement under penalty of perjury that the notice is accurate and that you are authorized to act for the owner. We respond to proper notices under the Digital Millennium Copyright Act and may terminate repeat infringers.

16. Third-Party Services, Data and Integrations

The Services link to and integrate with third-party sites, services and data sources, including dealer management systems, data gateways, vehicle data providers, transportation, inspection and ID verification partners, analytics and advertising providers, scheduling tools, and AI, voice and telephony providers. We do not control and are not responsible for third-party services, their content, availability or privacy practices, or any transaction you enter with them. Third-party services may carry their own terms, which you must follow. Links do not imply endorsement.

17. Privacy, Data and Cookies

Our collection and use of personal information is described in our Privacy Policy. For Dealers, our processing of Dealer Data is also governed by the Dealer Agreement and any data processing addendum. We may generate usage, performance, log and analytics data from use of the Services and may use it to operate and improve the Services, provided it does not identify a Dealer or consumer when shared outside AutoAcquire AI. The Services use cookies, pixels, session recording and similar technologies for functionality, security, analytics and marketing; you can manage preferences through any cookie banner and your browser settings. We retain call logs, recordings, transcripts and message records under our retention schedule and will preserve them on written notice of a claim or litigation hold.

18. Confidentiality of the Dealer Portal

The Dealer Portal and everything in it that is not public, including pricing, product features, valuation methods, scripts, AI behavior, performance data and other customers' information, is our Confidential Information. Dealers and Authorized Users will use it only to use the Services under the Dealer Agreement, will protect it with at least reasonable care, and will not disclose it to any third party, including any competitor of AutoAcquire AI. If a Dealer Agreement contains its own confidentiality terms, those control.

19. Fees, Billing and Suspension

19.1 Fees. Fees, token or usage charges, and payment terms are set by the Dealer Agreement and the pricing shown in the Dealer Portal billing page. Charges incurred through Dealer Instructions, including usage above plan limits, are authorized by the Dealer and may be charged to the payment method on file.

19.2 Suspension for non-payment or risk. We may suspend Dealer Portal access, campaigns or AVA for any rooftop for undisputed fees past due, for breach of these Terms or a Dealer Agreement, or for legal or compliance risk under Section 6.6. Fees for the then-current term remain due during any suspension caused by the Dealer.

20. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN A DEALER AGREEMENT, THE SERVICES AND ALL CONTENT, AI OUTPUTS, DATA, VALUATIONS, ESTIMATES, DOCUMENTATION AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOACQUIRE AI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE, THAT COMPLIANCE CONTROLS WILL PREVENT EVERY NON-COMPLIANT COMMUNICATION, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION FROM US, ANY AI AGENT OR THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OR A DEALER AGREEMENT. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.

21. Limitation of Liability

21.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOACQUIRE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY OR VEHICLE VALUE, ARISING OUT OF OR RELATING TO THE SERVICES, ANY AI OUTPUT OR ESTIMATE, OR ANY CONSUMER COMMUNICATION, HOWEVER CAUSED AND UNDER ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

21.2 Cap for Website users. OUR TOTAL AGGREGATE LIABILITY TO ANY PERSON OR ENTITY THAT IS NOT A DEALER, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

21.3 Cap for Dealers. OUR TOTAL AGGREGATE LIABILITY TO A DEALER AND ITS AFFILIATES, ARISING OUT OF OR RELATING TO THESE TERMS, ANY DEALER AGREEMENT, THE SERVICES, OR ANY THIRD-PARTY DATA AGREEMENT, UNDER ANY THEORY, INCLUDING ANY INDEMNITY OR HOLD-HARMLESS OBLIGATION, WILL NOT EXCEED THE FEES ACTUALLY PAID BY THE DEALER TO AUTOACQUIRE AI DURING THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF A DEALER AGREEMENT STATES A DIFFERENT CAP, THE LOWER CAP APPLIES.

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

22. Indemnification

22.1 By you.You will defend, indemnify and hold harmless AutoAcquire AI and its officers, directors, employees, agents and licensors from all claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of or connected with: (a) your use of the Services; (b) your Submissions; (c) your violation of these Terms; (d) your violation of any law, including any law governing telephone, text message, email or vehicle data; or (e) your violation of any third-party right.

22.2 By Dealers.In addition, each Dealer will defend, indemnify and hold harmless AutoAcquire AI, its affiliates and integration partners, and their officers, directors, employees and agents, from all damages, statutory damages, losses, judgments, settlements, fines, penalties, costs and expenses (including reasonable attorneys' fees) arising from any third-party claim, including any Communications Claim, to the extent arising from: (a) the Dealer's breach of Sections 5, 6, 7 or 13; (b) the content, accuracy, provenance or consent status of Dealer Data, including wrong or reassigned numbers; (c) Dealer Instructions, including campaigns activated and content, personas, scripts and offer settings approved by the Dealer, including for AVA; or (d) any act or omission of the Dealer, its personnel or Authorized Users.

22.3 Procedure. We may assume exclusive defense and control of any indemnified matter, and you agree to cooperate at your expense. You may not settle any claim that imposes liability, an admission or injunctive relief on AutoAcquire AI without our prior written consent.

23. Dispute Resolution

23.1 Dealer disputes. Disputes between AutoAcquire AI and a Dealer are resolved under the dispute resolution clause of the Dealer Agreement. If the Dealer Agreement has none, Sections 23.2 through 23.5 apply.

23.2 Informal resolution first. Before starting any formal proceeding, you agree to contact us at the address in Section 26, describe the dispute, and allow sixty (60) days to resolve it informally.

23.3 Binding arbitration. If not resolved informally, you and AutoAcquire AI agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. Either party may bring an individual claim in small claims court or seek injunctive relief in court to protect intellectual property or confidential information. Arbitration will take place in Walton County, Florida, another mutually agreed location, or by videoconference or on the documents where the rules permit. The award may be entered as a judgment in any court of competent jurisdiction.

23.4 Class action waiver. YOU AND AUTOACQUIRE AI MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING.

23.5 Opt-out. Website users who are not Dealers may opt out of arbitration by sending written notice to the address in Section 26 within thirty (30) days of first accepting these Terms, stating name, address and clear intent to opt out. Opting out does not affect any other part of these Terms.

24. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, and by applicable U.S. federal law, including the Federal Arbitration Act. Where a Dealer Agreement selects a different governing law or forum, that selection controls for disputes under that Dealer Agreement. To the extent any matter is not subject to arbitration, you and AutoAcquire AI consent to the exclusive jurisdiction and venue of the state and federal courts in Walton County, Florida.

25. Termination and General Provisions

Termination. We may suspend or terminate your access to the Website at any time, with or without cause or notice. Dealer Portal access ends when the Dealer Agreement ends, subject to Section 5.5. Sections 2, 6, 7, 8, 12, 14, 17, 18 and 20 through 25 survive termination.

Entire agreement. These Terms, our Privacy Policy and, for Dealers, the Dealer Agreement are the entire agreement regarding the Services.

Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest stays in force.

No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign freely, including in a merger, acquisition or sale of assets.

Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.

No third-party beneficiaries. These Terms create no third-party beneficiary rights except as stated in Section 22.

Headings. Headings are for convenience only.

26. How to Contact Us

Questions, notices, opt-out requests, referral program inquiries and copyright complaints should be sent to:

© 2026 Auto Acquire Inc. DBA AutoAcquire AI. All rights reserved.